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How our independent service works, how information is handled and what you can expect from us.
Privacy Policy
Last updated: July 2026. UK Mobile Upgrade respects your privacy and handles personal information in accordance with applicable UK data protection law.
Information we collect
We may collect information you provide when contacting us, including your name, contact details, plan preferences and details needed to support a comparison. Limited technical information may be used for security and site performance.
How we use it
- To respond to enquiries and provide comparison support.
- To facilitate a referral or sign-up when you ask us to.
- To secure and improve the website.
- To meet legal obligations.
Sharing and retention
If you choose to proceed, relevant information may be shared with the chosen provider or authorised fulfilment partner. We do not sell personal information and retain it only as reasonably required.
Your rights
You may have rights to access, correct, erase, restrict or object to processing of your personal data. Call 0808 303 7406 to make a request.
Terms & Conditions
Our service
UK Mobile Upgrade is an independent comparison and support service. We are not a mobile network and do not supply signal, manage bills or control network accounts. Any plan is subject to the provider’s eligibility, availability, pricing and contract terms.
Accuracy
We take reasonable steps to keep information useful and current, but offers change. Review the provider’s final pricing and terms before entering a contract.
Acceptable use
You must not misuse the site, interfere with its operation or use it for unlawful purposes.
Liability
Nothing excludes liability that cannot legally be excluded. To the extent permitted by law, we are not responsible for a provider’s network, billing, delivery, device or fulfilment of its contract.
Cookie Policy
Cookies and browser storage are small pieces of data used for essential site functions, security and remembering basic choices such as dismissing a notice.
What we use
- Essential: needed for core website behaviour.
- Performance: if enabled, aggregated to understand and improve the experience.
You can restrict cookies through your browser, although some functions may not work as expected.
Disclaimer
UK Mobile Upgrade is independent. We are not endorsed by, owned by or an official support channel of any UK mobile network.
Provider names and trademarks belong to their owners and are used for identification only. Pricing is indicative until confirmed by the provider. Existing customers should contact their network for account access, technical faults or billing.
Cancellation
Our assistance
You may stop using our comparison help at any time before entering a provider agreement. There is no fee to cancel our help.
Your plan
After entering a plan, cancellation rights and cooling-off periods are governed by the provider’s contract and consumer law. Contact the provider using your order confirmation. Call 0808 303 7406 if you need help identifying the right channel.
Complaints
Our service
- Call 0808 303 7406 and explain the concern.
- We will review the relevant information and respond clearly.
- If unresolved, ask for further review.
Your plan or network
Coverage, billing, delivery, credit decisions and account management complaints should be raised directly with the provider.
Delivery
UK Mobile Upgrade does not warehouse or dispatch devices or SIM cards. Delivery is managed by the provider or its fulfilment partner.
- Check your confirmation for delivery estimates and tracking.
- Contact the provider or courier for order updates.
- Call us if you are unsure which party to contact.
Returns & Refunds
We do not charge customers for our comparison service, so there is ordinarily no service fee to refund.
Plans and devices
Returns, exchanges and refunds for plans, SIMs, devices or accessories are administered by the provider or seller under its policy and consumer law. Keep proof of return and follow the provider’s instructions.